Frequently Asked Questions
This is where we will post answers to your frequently asked questions.
Sound not working during a zoom class?
If everyone else can hear the instructor, there are a few things you can do to troubleshoot.
First, check that your computers volume is turned all the way up and not muted.
Second, try signing out and then signing back in again to establish a stronger connection.
Third, access the zoom meeting information and call in by phone to listen to the class.
If your sound is low, you might want to consider purchasing speakers for your computer.
Some speakers start as low as $10 at Walmart. You may also try hooking up your computer to Bluetooth speakers to improve the sound quality.
Do you offer In-Person Classes?
Yes! We offer a combination of in-person classes, live zoom classes, and a large selection of recorded classes you can take at any time. Group Fitness Classes are included with your basic gym membership. Members can take unlimited classes. Boot camp classes and American Dance classes require an additional charge.
Please sign up for email alerts to stay in-the-know regarding our COVID-19 protocols, sign-in procedures, class offerings, and the measures we’re implementing to keep you healthy.
Can't see my classes under "Your Profile"
The site is for members only, and you’re required to register. You also must be logged in to the site. (You’ll see your name on the right top of the screen. Once you’re registered, you’re logged in, and you’ve selected the classes you want to attend, you will see the classes under YOUR PROFILE.
Can I take the class when I want?
All classes are live and conducted at the time(s) posted. We are not offering recorded classes at this time.
Why don't you play music in Zoom or recorded classes?
We are not allowed to play music for several reasons – primarily due to licensing issues. You are welcome to play your own music during class, or workout without music. If you’d like to listen to the same playlist an instructor is using, you can. Several instructors are sharing their playlists so you can download the songs any way you listen to music. Go to class descriptions for links and a list of songs.
Do I have to register to use the website more than once?
No. You only need to register for online classes just once. “Registering” means you’ve provided your first/last name and a valid email address. Our team will validate your membership is in good standing. Once registered and logged in, you can sign up for any online class you want to take. Online classes are open to 100 participants.
How do I log in?
Click on “Account Login” in the top navigation bar. NOTE: You must be an active member to participate in classes, and you must have already registered (and verified) with your name/address and email address.
NOTE:If your device is not saving your log in information please check to see you’re log in is not open on another device.
How do I know if I'm logged In?
There are several ways to see if you’re logged in. First, if you see your name and/or email address in the top right of your screen, it mean’s you’re logged in. Second, if you go to your ACCOUNT and you see your name and email already listed on this page, it means you’re logged in. If not, you’ll be prompted to log in. Third, if you see a list of classes you’ve signed up for under YOUR PROFILE you’re logged in and ready to take classes.
Can I take as many classes as I want?
Yes, you’re welcome to take as many classes as you’d like. Group Fitness classes are included in your membership. Boot camp and American Dance classes require an additional charge.
Can I see the entire schedule at once?
Yes! Go to class schedule, click to see a drop-down menu, and click on “printable schedule” to download/open the PDF to see our current Monday through Saturday schedule. We do not offer classes on Sundays at this time.
I didn't get an email with a link. How do I log in?
Actually, you do not need an email with a link to log in for classes! There’s an easier and more reliable way to access your zoom link. Click here to learn how.
Who do I contact if I have log in issues?
Do not call the front desk for assistance or submit questions via Facebook. The quickest way to submit a question is to submit an email on the home page or email us directly at email@example.com. This email inbox is monitored by the administrator and class of this website. We will be happy to assist.
Why do I have to pay for American Dance Company?
American Dance Academy is an add-on service. Activities are separate from the 25+ a week group fitness classes we offer in person and online. Learn more on the gym’s website.
Do you offer recorded classes?
Yes! We are offering an assortment of recorded classes for you to access when it’s most convenient to you! The recorded classes are free to active members in good standing. We are continuing to add content and different classes for you to enjoy.
Can I join a class after the class starts?
You may not be able to sign in after the class starts for a few reasons. So that you don’t experience a delay, please log into the class at least ten minutes before the class starts.
Zoom, for security reasons, has installed a waiting room feature. As you enter the class, you will be placed in this virtual waiting room until the class host/instructor admits you. This process has to be done one at a time. Once the class starts, the host/instructor might not see that you’ve entered the waiting room.
Additionally, today’s technology can often be unpredictable. Signing in early means you’ll have time to troubleshoot any unexpected delays due to internet connectivity, passwords, etc. Our instructors often begin classes with important safety announcements and describe what equipment you might need during class.
NOTE: Zoom updates and restrictions are beyond our control. Their upgrades are helping to keep you more safe on-line. We have selected the highest level of security possible. We sincerely appreciate your patience with this new technology. We are in this together!
Please email firstname.lastname@example.org if you cannot locate the password in your email.